Overview
Hero Bullion offers a diverse range of precious metals, including gold, silver, platinum, and palladium products.
Authenticity Guarantee
Hero Bullion guarantees the authenticity of their products by sourcing them from reputable mints such as the U.S. Mint, the Royal Canadian Mint, and the Perth Mint.
Payment Methods
Hero Bullion accepts various payment methods, including Credit Card, PayPal, ACH Bank Transfer, and Cryptocurrency.
Returns Policy
Hero Bullion allows returns within 5 business days of delivery. The returns process includes:
- Market Loss Policy: Customers are responsible for any market loss if the value of precious metals decreases between purchase and return.
- Restocking Fee: A 10% restocking fee may be applied.
- Customer Responsibility: Customers must cover all costs of returning the items safely and on time.
Shipping and Delivery
Hero Bullion offers free shipping on orders over $149 within the USA. All packages are fully insured, trackable, and discreetly packaged. A signature upon delivery is required for orders over $500.
Customer Support
Customer support is available by phone at (214) 210-9948 or by email at [email protected]. Support hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. CT.